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Other Programmes

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Our Other Programmes

  • coaching

    Coaching

    Coaching - the most effective means of honing skills in either the work environment or in your personal life.
    It may be that you are considering moving abroad with the family, you may need guidance on what to expect once out there.
    Alternatively, you may feel that you are no longer valued in the workplace for whatever reason, then our coaching team could assist and work with you at short regular intervals to ensure you get the most of yourself.
    • Coaching addresses the need to improve presentation skills, conduct more efficient meetings, brainstorm a strategy, build a team, and improve communication and interpersonal skills, in a focused way that brings maximum benefit.
    • BPA consultant’s use: tools and techniques that they know will work practical suggestions and concepts that the individual can adapt to their own particular style monitoring and measuring so that the benefits are visible.
    • Methodology: An initial meeting is set up to explore the issues and to assess which consultant would be the most appropriate for the individual.
    Coaching addresses the need to improve presentation skills, conduct more efficient meetings, brainstorm a strategy, build a team, and improve communication and interpersonal skills, in a focused way that brings maximum benefit.
    BPA consultant’s use: tools and techniques that they know will work practical suggestions and concepts that the individual can adapt to their own particular style monitoring and measuring so that the benefits are visible.
    Methodology: An initial meeting is set up to explore the issues and to assess which consultant would be the most appropriate for the individual.

    BPA will draw up, with the individual concerned, the areas to be addressed, desired goals, and the likely number of sessions.
    Companies using "Coaching & Mentoring” have shown significant improvements in key staff retention, increased skill base, and measurable performance improvement.

  • audit

    Boomerang Programme

    In an ever changing world, where customer focus can and does get forgotten about, it is imperative that we remember these simple words:

    “Customers are people who bring us their wants, it is our job to meet those wants”

    BPA have developed a unique “Customer Relationship” programme built around the following elements:-

    • Listening
    • Creating the energy
    • Staff understanding customer needs
    • Building and retaining relationships
    • Development of Trust

    Customers take it for granted that as part of any buying process there will always be added value, Customers want to experience something that makes them feel special. Have you forgotten how to talk to people?

  • replyer_1

    1st Impression Programme

    BPA have designed and developed the First Impressions ® programme.

    The programme has been designed around the following modules:
    • Provide vital information about standards and levels of service experienced by customers
    • Management reports which will highlight an analysis of strengths and weaknesses
    • Opportunities for improvement and be able to provide the solution
    • The importance of understanding the customer experience



    What’s different about your customer service?
    We are all customers – how do you wish to be treated?